Shipping and Returns

RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@annestore.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are to be paid by the customer. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@annestore.ca.


Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products) perishable items (such as food).  

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 

The fastest way to ensure you get what you want is to contact info@annestore.ca with exchange information and we will provide further details at that time.


Store Credits 

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be sent a discount code of the full value of your returned items.

 

SHIPPING POLICY

  • We ship tracked packages via Canada post, and your shipping rate is set for varying purchase amounts.
  • We offer $10 flat rate shipping on orders in Canada or US.
  • We are happy to offer free standard shipping on orders to Canada or US over $100.
  • Orders ship within 2 business days.
  • We do not ship on the weekends or holidays.
  •  We offer expedited shipping and pick-up-in store options.
  • You can select your desired shipping method during checkout.
  • Please note our free shipping is exclusive to regular ground parcels via Canada Post.
  •  As soon as a package ships, you will receive an email with tracking details.

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@annestore.ca or by mail using the details provided below:

5 Gerald McCarville Dr, Kensington, PE C0B 1M0, Canada

Last updated: December 16 2020

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Stay connected with our newsletter